Deviation types in tasks and forms

Compliance allows store managers to categorise deviation types in tasks and forms so that they can track and address issues effectively.

Start from: The ‘create task’ or 'edit task' page in an unpublished form.   

It is possible to add deviations to your daily tasks and tasks in a form. It is a good way to follow up any issues and problems that may occur at your unit. 

Deviations can be generated by Checkbox/button, Interval (number), and Dropdown answer types. See Create a task within a form for more information. 

The different deviation types available are: 

• Regular: A basic deviation flow for a direct action. Comments are optional. 

• Regular, comments required: A basic deviation flow that requires the user to enter a comment for the action taken. 

• Corrective: A deviation flow with a direct and corrective action. Comments are optional. 

• Corrective, comments required: A deviation flow with direct and corrective action that requires the user to enter a comment for the actions taken. 

• Corrective – one step, comments required: A deviation flow with direct and one-step corrective action that requires the user to enter a comment for the actions taken. 

To set up deviations, see Understand deviation settings in forms. 

Deviation description (multi-select)

When a deviation is triggered, the Describe the deviation field can support multi-select. This means users can select more than one deviation description (for example, Walls Not Clean + Tables Not Clean) to capture the full issue in a single deviation record.

The selected values are saved together and displayed in the deviation summary.

Originally published at https://help.mapal-os.com/compliance/central-level/deviation-action-plan/deviation-types-in-tasks-and-forms/