Smart Analysis in Reputation

Reputation allows Operations Managers to use Smart Analysis to see intelligent ways to get more from their reputation management.

Start from: a supported page in the Reputation product.

Notes: Smart Analysis is a tool, not a final decision-maker. Always verify key results using the data visible in your system. AI may occasionally provide incomplete or incorrect responses. If in doubt, cross-check with learner records or reports.

Smart Analysis in Reputation

Smart Analysis is an AI-powered tool that helps you explore Reputation data through simple, conversational questions. It highlights trends, patterns, and problem areas instantly, so you can understand performance at a glance—without exporting reports or analysing spreadsheets manually.

Where it is available

Smart Analysis is currently supported on the following Reputation screens:

• Net Promoter Score
• Sentiment
• Visibility
• Score

More pages may be supported in future.

How to access Smart Analysis

The Smart Analysis icon appears next to the filters on supported pages. Select the icon to launch the assistant.

For full instructions, see Access the Mapal AI Assistant.

What you can do with it

Use Smart Analysis to get real-time answers about the data shown on screen. You can:

• Identify long-term patterns in sentiment.
• Monitor how customer feedback evolves over time.
• Highlight sudden shifts that may need immediate attention.
• Support review management by summarising NPS comments across locations, helping you identify recurring themes or issues.
• Reveal how your brand presence is performing across different review platforms, and where improvements might be needed.
• Compare branches or periods to help you understand which areas are performing consistently well and which ones may require support.
• Spot opportunities, validate concerns, or prepare for management meetings—all without leaving the page.

Things to keep in mind

• Use plain and natural language.
• Smart Analysis only works with the data that is currently displayed.
• Adjust your filters or date range before launching the assistant to get broader results.
• If a prompt returns limited results, check your current view.

Originally published at https://help.mapal-os.com/reputation/getting-started-reputation/smart-analysis-in-reputation/