Validate or refuse maintenance intervention requests

As a maintenance manager, you must validate or reject maintenance intervention requests created by other users, since a validation workflow has been set up for intervention requests. This article explains how to proceed.

Note: each action performed on the application is subject to access permissions. If you are unable to carry out the recommended actions in the articles you are viewing, this may mean that the necessary rights have not been enabled for your user profile. Contact the Support team, or your Admin, to find out more.

Start from: The Easilys menu.

You can become aware of a validation request in two ways:

• Email notification: Follow the link provided in the email.
• Directly in Easilys:
  • Select Equipment items > Interventions.
  • Use the filters if necessary to display interventions with the status TO VALIDATE (A VALIDER).
  • Click on the intervention you wish to review.

• Take note of the intervention request
• Click on “Validate” or on “Refuse” depending on your choice. If you decide to refuse, you must justify your decision by indicating a reason.

• The intervention request then changes status. It is no longer modifiable.

Originally published at https://help.mapal-os.com/easilys/equipment/interventions/validate-or-refuse-maintenance-intervention-requests/