View and manage request details

The Request Detail view gives you full context on a shift request before taking any action. From here, you can review who is available for a shift, assess their suitability, and approve, reject, or delete the request accordingly.

Start from: The Mapal Manager dashboard.

• Navigate to Shift Finder.
• Select an existing shift request from the list.

Note: Loading a request does not change its status.

What the Request Detail view shows

Each request displays the following information:

• Business unit
• Business Day
• Shift time
• Expiration
• Requested by
• Authorised/Unauthorised by
• Status
• Comments

Review candidates

• Select the Candidates tab.
• Review the list of eligible employees for the shift, including their availability and suitability.

Available actions

From the Request Detail view, you can take the following actions on a request:

• Select Approve to authorise the request.
• Select Reject to decline the request. A reason may be required.
• Select Delete to remove the request entirely.

The status updates immediately and is reflected in the Shift Finder list.

Note: Available actions are permission-controlled and may not be available to all users. Approved or rejected requests may move to a historic view. Changes may also update related Workforce modules such as rotas.

Originally published at https://help.mapal-os.com/manager/requests-manager/view-and-manage-request-details/